Distance selling

If your business sells to individual consumers (rather than other businesses) at a distance: for example, by mail order, the internet, email, fax or over the telephone — you must comply with the Distance Selling Regulations. If you sell using electronic means: for example, by email or through your website — you must also comply with the E-Commerce Regulations, regardless of whether your customers are individuals or businesses.

The distance selling regulations

The Distance Selling Regulations apply to sales of goods or services to consumers without face-to-face contact. This includes selling by mail order, through the internet, using digital television, or by telephone, fax or text message.

Click to read more about Distance Selling, including the exemptions, e-commerce regulations and cancellation rights.

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